How This FAQ Works for You
We put this page together based on the real questions that come in every day — mostly around deposits, account access, and how withdrawals clear. Most of what you need is covered here in plain language, no jargon. If you are in Dhaka or Chittagong and hitting a wall on a transaction, scroll to the payment section first; that is where most
questions end up. For account issues, the login and verification section covers the OTP flow and how to recover access. Each answer is written by the team that actually manages the platform, so what you read here reflects how things work right now, not a copy-paste from a generic help template. bKash, Nagad, and Rocket are the three wallet paths we actively
support — any question about deposit or withdrawal limits, clearing times, or wallet verification is covered below. We update this page when processes change, so check back if something looks different from what you remember.
- bKash
- Nagad
- Rocket
- Account Help